Your workflows shouldn't slow your team down. I can help fix that.

I spent 25 years working with complex processes, building and supporting the systems your teams rely on every day. Now I help scientific instrument companies optimize the workflows that get in the way of efficient operations, service, support, and sales.

Let's Talk See How I Help
25 years in scientific instruments
Automation & AI built for your industry
Most projects delivered in 2–4 weeks
How I Help
Solutions built around how your team actually works
Every tool I build connects directly into your existing systems — your CRM, your manuals, your workflows. No rip-and-replace.

Field Service Automation

  • Voicemail & call routing direct to CRM
  • Automated service reports & documentation
  • Mobile-ready tools for techs in the field
  • Parts ordering & dispatch workflows

Technical Support

  • Instant search across all product manuals
  • Plain-language troubleshooting assistance
  • Ticket creation, routing & escalation
  • Knowledge management for support teams

Sales Enablement

  • Product knowledge at your team's fingertips
  • CRM automation & pipeline management
  • Proposal & quote generation support
  • Competitive intelligence tools

Lead Generation

  • Automated lead capture from multiple sources
  • Centralized pipeline feeding directly to CRM
  • Intelligent follow-up sequences
  • Trade show & event lead management
Why Covalent Systems
Not another tech vendor. A partner who gets it.
I've been on your side of the table. I know what it's like when the tools don't work.

Industry Expertise

25 years inside scientific instruments. I've spent years optimizing these types of workflows from field service and sales calls to product launches.

Fast Implementation

Most projects delivered in 2–4 weeks. Working solutions, not long engagements. You'll see results before the next quarter starts.

Built for You

Custom solutions on your infrastructure. Not generic SaaS you adapt to. We build tools around how your team already works.

About
The short version
“I spent 25 years watching talented teams lose hours to broken workflows. Now I fix them.”

As someone that spent my career working with complex instruments as a systems engineer building and designing experimental apparatus and as a marketing manager supporting field engineers, training sales teams, and managing product lines, I started Covalent Systems to bring this next generation of modern tools to the scientific instrument industry. The companies I work with aren't looking for flashy tech. They need things that work, integrate with what they already have, and make their people's lives easier.

Let's Talk
What's slowing your team down?

No pitch. Let's have a conversation about where automation can save you time and money. If I can help, I'll tell you how. If I can't, I'll tell you that too.

ian@covalentsys.com